Cancellation and Refund Policy

1. Order Cancellations

1.1 Cancellation Before Shipment:

  • Orders can be canceled at any time before they are shipped. If you wish to cancel your order, please contact us immediately at gardenmaster.in@gmail.com or WhatsApp at 8111080180.
  • If your order is successfully canceled before shipment, you will receive a full refund. Refunds will be processed within 7 business days and will be credited to the original payment method.

1.2 Cancellation After Shipment:

  • Once an order has been shipped, it cannot be canceled. However, you may still be eligible for a return if the product meets our return criteria as outlined below.

2. Returns and Refunds

Our products are live plants, hence the returned products mostly come back to us in an unusable condition. Therefore, we accept returns only in accordance with solid reasons. We will accept returns in the following cases:

2.1 Eligible Return Reasons:

  1. If you receive a wrong order.
  2. If the plant(s) are dead on arrival.

2.2 Return Process:

  • To initiate a return, please write to us at gardenmaster.in@gmail.com with an unboxing video for proof. This helps us verify the issue and process your return accordingly.
  • Returns must be reported within 2 days of receiving your order.
  • Once we receive your return request and unboxing video, we will review the information and notify you of the approval or rejection of your return.

2.3 Refund Process:

  • If your return is approved, we will process your refund within 7 business days. Refunds will be credited to the original payment method.
  • In case of a rejected return request, we will provide the reasons for the rejection and any further steps you may take.

3. Non-Returnable Items

  • Gift cards
  • Custom or special orders

4. Exchanges

  • We do not offer direct exchanges. If you need to exchange a product, you will need to place a new order for the desired item.

5. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately at gardenmaster.in@gmail.com with detailed information and an unboxing video.
  • We will review the issue and, if approved, arrange for a replacement or a full refund.

6. Contact Information

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at:

byplants.in
Email: gardenmaster.in@gmail.com
Phone: +91 8111080180
Address: Thrissur, Kerala – 680651

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